Privacy Policy
Last updated: August 17, 2026
This Privacy Policy explains how RescueIQ ("we," "us," or "our") collects, uses, and protects information when you visit our website, express interest in our service, or use RescueIQ as a customer. By using this site or our service, you agree to the practices described here.
Two different people are described below, and the difference matters: the business that subscribes to RescueIQ, and the caller who rings that business and reaches us instead of voicemail. We hold information about both, on different terms.
Information we collect
Information you give us. When you complete a form on this site, we collect the details you provide: typically your name, business name, trade, email address, and phone number.
Information collected automatically. We do not currently use analytics or advertising cookies on this site. If we add privacy-respecting analytics in the future, we will update this policy and limit collection to aggregate, non-identifying usage data.
How we use your information
- To contact you about RescueIQ, including responding to your request and letting you know when the service is available;
- To provide, operate, and improve our service;
- To send you service-related communications by email, phone, or SMS where you have asked us to follow up.
Callers to our customers' businesses
When someone calls a business that uses RescueIQ and the call is not answered, we receive that call on the business's behalf. In doing so we may collect the caller's phone number, any voicemail recording and its transcript, and the text messages exchanged between the caller and our automated assistant, along with details the caller chooses to give, such as their name, service address, and what they need doing.
We process that information on the business's behalf, not for our own purposes. The business decides what happens to it. We do not sell it, we do not use it to market to callers, and we do not use one business's caller information to serve another. If you are a caller and want your information corrected or deleted, contact the business you called; if you contact us instead, we will pass your request to them.
Voicemail audio is stored with our telephony provider rather than on our own servers, and is deleted from that provider when the associated record is deleted.
SMS and phone communications
When you provide your phone number, you consent to be contacted by RescueIQ about the service, including by SMS where applicable. Message frequency varies. Message and data rates may apply. You can opt out of SMS at any time by replying STOP, or reply HELP for help; you can also opt out of any communication by emailing us at the address below.
We do not sell your information, and we do not share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes.
How we share information
We share information only with service providers who help us operate (for example, hosting, email delivery, and telephony partners) and only as needed to provide the service. These providers are bound to protect your information. We may also disclose information if required by law. We do not sell personal information.
Data retention
If you are a customer: we keep your account information and the records the service produces for you (your leads, conversations, and call history) for as long as your account is open, and after it closes until you ask us to delete them. We do not delete your records automatically when you stop subscribing, because they are the record of the jobs you won and you may still need them. Ask us and we will delete them.
If you are a caller: we keep what we collected for as long as the business you called keeps it. See the section above.
Two things we keep regardless. If you reply STOP, we keep a record that you opted out, so that we can honour it. Deleting that record would let us contact you again, which is the opposite of what you asked for. We also keep records of consent and opt-out for as long as the law requires us to be able to demonstrate them.
We may keep information longer where the law requires it, or where it is needed to resolve a dispute or enforce our agreements.
Your choices and rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications. To exercise any of these, email us at hello@rescueiq.ai. We will respond within the time the law allows.
If your request concerns information we hold on behalf of a business you called, we will forward it to that business, who decides the outcome. We cannot delete a business's own records on someone else's instruction.
Children's privacy
This site is intended for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above.
Contact us
Questions about this policy? Email us at hello@rescueiq.ai.